Privacy Policy
Being Human Support Services (hereinafter referred to as "Being Human," "we," "us," or "our") is committed to protecting the privacy and confidentiality of individuals' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) Act 2013.
Collection of Personal Information
We collect personal information from individuals receiving support services from Being Human, as well as from their representatives or nominated contacts, in order to provide high-quality support and fulfill our obligations under the NDIS. The types of personal information we collect may include but are not limited to:
- Name, address, and contact details
- Date of birth and gender
- Health and medical information
- Disability or support needs
- NDIS participant number and plan details
- Financial information for billing purposes
- We may collect personal information through various channels, including in-person
meetings, phone calls, emails, forms, our website, and third-party platforms.
Use of Personal Information
We use personal information for the following purposes:
- Providing support services and managing client relationships
- Assessing eligibility and developing individual support plans
- Billing and payment processing
- Responding to inquiries and resolving complaints
- Complying with legal and regulatory requirements
- Disclosure of Personal Information
We may disclose personal information to third parties in the following circumstances:
- With your consent or as authorized by you
- To our employees, contractors, and service providers involved in delivering support services
- To government agencies, regulatory bodies, or law enforcement authorities as required by law
- To other parties as permitted or required by the NDIS
Security of Personal Information
We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. This includes implementing physical, technical, and administrative security measures to safeguard personal information.
Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary. To request access or corrections, please contact our Privacy Officer using the contact details provided below.
Complaints
If you believe that we have breached your privacy rights or have concerns about how we handle your personal information, please contact our Privacy Officer using the contact details provided below. We will investigate your complaint and respond in a timely manner.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version of the Privacy Policy will be available on our website.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us now.
